Working Time & Holiday Pay
The Working Time Regulations 1998 set the minimum standards for working hours, rest, and paid annual leave in Great Britain. They implement the EU Working Time Directive but have evolved significantly since Brexit. Most tribunal cases under the Regulations are about one thing — holiday pay — and specifically how to calculate it when pay varies, when overtime is regular, or when work isn't done in conventional patterns.
Cases on file
767
Claimant win rate
62%
Cases reaching a determination
Median damages awarded
£9,658
Where compensation was awarded
How claims actually progress
Many unfair dismissal claims never reach a hearing on the merits — they're struck out, out of time, or fall outside the tribunal's jurisdiction. This is independent of why the dismissal happened.
617
80% of allTribunal decided whether the dismissal was fair.
44
6% of allClaim ended early — usually for non-attendance, non-compliance, or no reasonable prospect.
54
7% of allClaim filed after the 3-month limit and not extended.
48
6% of allClaimant lacked two years’ service, the right employment status, or the tribunal had no power to hear it.
4
1% of allClaim resolved without a hearing.
Holiday pay — where most cases land
For the typical case, the dispute is "how is my holiday pay calculated?" The position broke open with two key decisions:
- Lock v British Gas (CJEU 2014) — commission must be reflected in holiday pay
- Bear Scotland v Fulton (EAT 2014) — non-guaranteed overtime that is "normally worked" must also be reflected
The follow-on case law has progressively widened the scope: travel time, regular allowances, and any payment "intrinsically linked" to the performance of the work tend to be included.
The Agnew rule on series of underpayments
In 2023 the Supreme Court in Chief Constable of the Police Service of Northern Ireland v Agnew held that a "series" of holiday-pay underpayments isn't broken by a gap of more than three months — overturning a long-standing EAT decision (Bear Scotland) that had limited recovery. Combined with the two-year backstop in Great Britain, claims can now reach back substantially further than was previously thought.
January 2024 changes
The Employment Rights (Amendment, Revocation and Transitional Provision) Regulations 2023 changed several things for leave years starting on or after 1 April 2024:
- Irregular-hours and part-year workers accrue holiday at 12.07% of hours worked in each pay period (rather than the previous 5.6-week formula)
- Rolled-up holiday pay is permitted for those workers at 12.07%
- The previous distinction between "EU 4 weeks" and "UK additional 1.6 weeks" partly retained but simplified
These rules don't apply retrospectively. Pre-April-2024 entitlement is still calculated under the old framework.
The 48-hour week
A weekly limit, averaged over 17 weeks. Workers can opt out (s.31 WTR), but opt-outs must be in writing and can be revoked on seven days' notice (more if agreed). Forcing or pressuring an opt-out is itself a detriment under section 45A ERA.
Detriment and dismissal protections
A worker who is dismissed or subjected to detriment for asserting a working time right has a separate claim — automatically unfair dismissal under section 101A ERA 1996, no minimum service required. This dovetails with whistleblowing cases where the underlying disclosure concerns working time breaches.
Cases on Working time
Showing the 20 most recent of 767 cases
Former employee v Prestige Dental Services Limited
A tribunal has set aside its own earlier judgments after admitting it should have telephoned the respondent before proceeding in their absence. The case will now be reheard.
Remitted · Jan 2025Remitted—Jan 2025Café worker (6 months' service) v Samantha Dalton
A café worker with only six months' service was automatically unfairly dismissed after asking for a written contract. The tribunal awarded over £2,000 including injury to feelings for age discrimination.
Won · £2,068 · Jan 2025Won£2,068Jan 2025Junior doctor (specialist registrar in Emergency Medicine) v Lewisham and Greenwich NHS Trust
A junior doctor's attempt to obtain a wasted costs order against the solicitors for an NHS Trust was dismissed because a 2018 settlement agreement precluded the application and there was no improper conduct.
Lost · Dec 2024Lost—Dec 2024Taxi driver (private hire vehicle) v Mr R Tidman
A private hire taxi driver was found to be an employee of the vehicle owner and a worker of the dispatch company. He was awarded £5,181.48 for unlawful deduction of wages, but his age discrimination claim was dismissed.
Partial · £5,181 · Jul 2024Partial£5,181Jul 2024Delivery driver (2.5 years' service) v NHK Enfield Ltd
A delivery driver was unfairly dismissed after his manager told him 'I don't need you any more' and used abusive language. The Watford tribunal awarded £4,656 in compensation.
Partial · £4,656 · Mar 2024Partial£4,656Mar 2024Work coach (2 years' service) v Department for Work and Pensions
An employment tribunal struck out a work coach's direct sex discrimination claim after she was dismissed for unauthorised searches, but allowed her discrimination arising from disability claim to proceed.
Partial · Dec 2023Partial—Dec 2023EFL Teacher (18 years' service) v Golders Green College & School of English Ltd
An EFL teacher with 18 years' service was constructively dismissed after her employer unilaterally imposed a zero-hours contract and refused union representation. The tribunal awarded £39,208.47.
Won · £39,208 · Dec 2023Won£39,208Dec 2023Business Development Manager (6 years' service) v Mabey Hire Ltd
A Business Development Manager who resigned after his employer changed his commission scheme lost his unfair dismissal claim. The tribunal found the commission was never contractual and the employer acted reasonably.
Lost · Dec 2023Lost—Dec 2023Former employee v Giuseppe Of Belgravia Limited
A former employee was unfairly dismissed but received only limited compensation because the tribunal found he would have been fairly dismissed a month later when the workplace closed. Total award: £12,419.29.
Partial · £12,419 · Dec 2023Partial£12,419Dec 2023Care home manager (7 months' service) v Porthaven Care Homes No2 Ltd
A care home manager who claimed he was automatically unfairly dismissed for raising concerns about resident safety lost his case. The tribunal found the decision-maker did not know about the disclosures and dismissed him for genuine belief in gross misconduct.
Lost · Dec 2023Lost—Dec 2023General Manager (13 years' service) v Inspectorate Limited t/a Roch NDT Services
A General Manager with 13 years' service resigned claiming constructive dismissal after a dispute over a promised reward for a business sale. The tribunal rejected his claim but awarded £326.41 in unpaid holiday pay.
Partial · £326 · Dec 2023Partial£326Dec 2023General administrative and sales assistant (3 years' service) v Mr John Kittelsen t/a Speedwell Cars
A father who told his daughter 'I don't have a job for you, in fact I hope I never see u again' in a WhatsApp message was found to have unfairly dismissed her. The tribunal awarded £13,977.58.
Won · £13,978 · Dec 2023Won£13,978Dec 2023Fish tank maintenance worker (3 years' service) v Glassbox Trading Limited T/a Aquatechniques
A fish tank maintenance worker who contracted a rare bacterial infection from work was not unfairly dismissed – the tribunal found he agreed to end his employment after being offered a different role with lower pay.
Lost · Dec 2023Lost—Dec 2023Band 6 Care Co-ordinator/Community Psychiatric Nurse (15 years' service) v South London and Maudsley NHS Foundation Trust
A Black African community psychiatric nurse with 15 years' service was found to have been discriminated against when two white female colleagues were appointed to a specialist lead role he was qualified for. The tribunal upheld his claims of direct race and sex discrimination and harassment.
Partial · Dec 2023Partial—Dec 2023Counter Assistant (9 years' service) v My Plaice Gorleston Limited
A counter assistant who resigned after receiving a written warning for sickness absence lost her unfair dismissal claim, but was awarded £4,777.50 for unpaid holiday pay over nine years.
Partial · £4,778 · Dec 2023Partial£4,778Dec 2023Part-time takeaway worker (2 years' service) v Crispy Cod Ketley Ltd
A part-time takeaway worker was unfairly dismissed by text message after complaining about undercooked chicken. The tribunal awarded £14,628.50 in compensation.
Won · £14,629 · Dec 2023Won£14,629Dec 2023Area manager (3+ years' service) v Hamble Foods Limited
An area manager was unfairly dismissed after editing a timesheet, but the tribunal found the investigation was flawed and the disciplinary process lacked proper notice. He was awarded £8,026 after reductions for contributory conduct and a Polkey finding.
Partial · £8,026 · Dec 2023Partial£8,026Dec 2023Approved Mental Health Professional (agency worker) v North Yorkshire Council
An Approved Mental Health Professional who withdrew from work citing serious danger lost his whistleblowing and health and safety detriment claims. The tribunal found his concerns did not amount to a protected disclosure or a reasonable belief of imminent danger.
Lost · Dec 2023Lost—Dec 2023Former employee (3 years' service) v Advanced Plant Hire Ltd
A former employee with three years' service was unfairly dismissed after his site closed and the employer failed to follow any redundancy process. The tribunal awarded over £44,000 in compensation.
Won · £44,297 · Dec 2023Won£44,297Dec 2023Senior Contracts Attorney v Calabrio UK Limited
A senior contracts attorney lost her bid for interim relief after the tribunal found her redundancy was decided before she made protected disclosures about sanctions risks. The claim was dismissed.
Dismissed · Dec 2023Dismissed—Dec 2023
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Frequently asked
- How many days' paid holiday am I entitled to?
- 5.6 weeks per leave year, capped at 28 days for someone working five days a week. This is the statutory minimum. Bank holidays can be counted towards this minimum if the contract says so. Many employers offer more on top.
- How should holiday pay be calculated?
- For workers with regular hours, holiday pay should match what they would have earned at work — including regular overtime, commission, and contractually-required allowances. The Court of Appeal in Bear Scotland and the CJEU in Lock v British Gas confirmed that excluding regular overtime or commission from holiday pay underpays the worker. For irregular-hours and part-year workers the rules changed substantially from January 2024.
- Can my employer "roll up" holiday pay into my hourly rate?
- Generally no — the long-standing position was that rolled-up holiday pay is unlawful (Robinson-Steele). But from January 2024, rolled-up holiday pay is *permitted* for irregular-hours and part-year workers only, at 12.07% of the worker's hours, provided it's clearly identified on the payslip.
- What about the 48-hour working week?
- The Regulations limit average weekly working time to 48 hours over a 17-week reference period. Workers can opt out individually in writing — but cannot be forced to. Special rules apply to night workers, young workers, and certain sectors.
- What rest breaks am I entitled to?
- A 20-minute rest break after six hours of work, 11 hours' rest between working days, and 24 hours' rest per week (or 48 hours per fortnight). Workers who are denied these breaks can claim a remedy in the tribunal, though awards are typically modest.
