Respondent won Employment Tribunal · 6 October 2022

Dismissed for safety breach after final warning: tribunal upholds Openreach decision

An IT customer service worker with 18 years' service was fairly dismissed after failing to follow safety procedures while already under a final written warning for a similar breach. The tribunal rejected his unfair dismissal claim.

1 min read · Last updated 18 May 2026

Case details

Key facts

  • The claimant was dismissed for gross misconduct after failing to follow safety procedures while opening a JF2 box.
  • The claimant had a live final written warning for a similar safety breach.
  • The claimant admitted he did not follow the safety policy because he believed it did not apply.
  • The respondent's policies required barriers and correct lifting techniques for any handling of footway jointing chamber covers.
  • The claimant's appeal was heard by a manager at the same level as the dismissing officer.

Timeline

  1. Employment commenced

    Claimant started working for BT in IT customer service.

  2. Moved to Openreach

    Claimant moved to work with Openreach.

  3. TUPE transfer

    Claimant transferred to Openreach Ltd by TUPE.

  4. Final written warning

    Claimant received a final written warning for failing to follow safety procedures while working on a pole.

  5. Safety check incident

    Claimant was observed opening a JF2 box without barriers or a roller bar during a safety check.

  6. Safety concern raised

    LC emailed the claimant's line manager to report the safety concern.

  7. Investigation notified

    Claimant was informed he was being investigated for not following safety requirements.

  8. Suspension

    Claimant was suspended on full pay pending investigation.

  9. Disciplinary pack received

    Claimant received the disciplinary pack by post.

  10. Disciplinary meeting

    Disciplinary meeting held; claimant did not attend but provided written representations.

  11. Dismissal decision

    Claimant was informed by email that he was being dismissed.

  12. Dismissal effective

    Claimant was dismissed for gross misconduct; he appealed the same day.

The outcome

The tribunal dismissed the claimant's unfair dismissal claim and his holiday pay claim.

The key reasons were:

  • The claimant admitted he did not follow safety procedures because he believed they did not apply, but the policies clearly required barriers and correct lifting techniques for any handling of footway jointing chamber covers.
  • The claimant had a live final written warning for a similar safety breach, making dismissal a reasonable response.
  • The disciplinary process was fair: the claimant was given the opportunity to attend the meeting and provide written representations, and he appealed.

No compensation was awarded as the dismissal was fair.

Lessons & takeaways

  • A final written warning for a similar offence makes a subsequent breach much more likely to justify dismissal.
  • Employees should follow safety policies even if they believe they do not apply to a particular task — the employer's interpretation is what matters.
  • Admitting to a breach, even if you think the policy was wrong, can weaken a claim of unfair dismissal.
  • A fair disciplinary process includes giving the employee a chance to respond and an appeal, even if the appeal is heard by a manager at the same level as the dismissing officer.

When a final warning leads to dismissal

This case shows how a live final written warning can tip the balance in favour of dismissal for a subsequent misconduct. The claimant, an IT customer service worker with 18 years' service, was dismissed after being observed opening a JF2 box without barriers or a roller bar during a safety check. He admitted he did not follow the safety policy because he believed it did not apply to that task. However, the employer's policies were clear: barriers and correct lifting techniques were required for any handling of footway jointing chamber covers.

The claimant had already received a final written warning in 2020 for a similar safety breach while working on a pole. That warning was still active at the time of the new incident. The tribunal accepted that Openreach genuinely believed the claimant had committed gross misconduct, and that this belief was based on reasonable grounds given the clear policy and the claimant's admission.

What the employer did right

Openreach followed a structured disciplinary process: the claimant was suspended, investigated, given a disciplinary pack, invited to a meeting (which he did not attend but provided written representations), and then dismissed. He appealed, though the appeal was heard by a manager at the same level as the dismissing officer. The tribunal found the process was fair overall, noting that the claimant had the opportunity to put his case.

Why the result matters

This case reinforces that employers can dismiss for a single safety breach if the employee is already under a final warning for similar misconduct. It also highlights that employees cannot rely on their own interpretation of safety policies to avoid following them. For anyone considering a claim, the key takeaway is that a live warning for a similar offence makes it much harder to argue that dismissal was outside the range of reasonable responses.

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