Tag
#customer-complaint
8 cases tagged Customer Complaint.
Mailman with 32 years' service unfairly dismissed over duplicate barcode incident
A mailman with 32 years of unblemished service was unfairly dismissed by Royal Mail after a customer complaint about a duplicate barcode. The tribunal found the investigation and disciplinary process flawed, and reduced compensation by 20% for his own conduct.
Long-serving postman dismissed for drink-driving: Royal Mail's decision upheld
A postman with 17 years' service was fairly dismissed after a member of the public reported him drinking alcohol from a can and driving away. The tribunal found Royal Mail's investigation and decision were reasonable.
Beauty consultant on zero-hours contract fails to prove race discrimination after customer incident
A Chinese beauty consultant who claimed she was dismissed because of her race after an argument with Arabic customers has had her claim struck out. The tribunal found no link between her treatment and her race.
Unfair dismissal over a discriminatory comment: when the investigation falls short
A mobile technician with 13 years' service was unfairly dismissed after describing a colleague as a 'female Eastern European woman' who 'always makes mistakes'. The tribunal found the employer's investigation was inadequate.
Bus driver dismissed for speeding and running a red light: dismissal upheld as fair
A bus driver with 4 years' service was fairly dismissed after CCTV showed him speeding and running a red light, leading to a customer complaint. The tribunal rejected his unfair dismissal claim.
Constructive dismissal claim fails after employer rescinded disciplinary penalty
A sales executive who resigned after a flawed disciplinary process and proposed pay plan changes lost his constructive unfair dismissal claim. The tribunal found the employer's prompt retraction of the warning and fine prevented a breach of trust and confidence.
Bus driver's constructive dismissal claim fails after employer addressed grievance
A bus driver who resigned after a grievance about a manager's comments and a sick pay error lost her constructive unfair dismissal claim. The tribunal found the employer acted reasonably throughout.
Customer adviser dismissed for gross misconduct after two elderly customers report cash shortfalls
A customer adviser with 4.5 years' service was fairly dismissed for gross misconduct after two elderly customers reported cash shortfalls following transactions he processed. The tribunal upheld the employer's decision.