Carer dismissed without any disciplinary process: £16,000 awarded
A carer with 10 years' service was unfairly dismissed without any disciplinary procedure. The tribunal awarded £16,064.63, including an uplift for failing to follow the ACAS Code.
1 min read · Last updated 18 May 2026
Case details
- #acas-code-uplift
- #carer
- #no-response
- #rolled-up-holiday-pay
Key facts
- The claimant was employed as a carer from 1 September 2010 until dismissal on 22 July 2021.
- The respondent failed to present a response to the claim, and liability was determined in the claimant's favour on 25 November 2021.
- The claimant's gross weekly pay was £173.75.
- The respondent did not follow any disciplinary procedure or the ACAS Code of Practice.
- The claimant had 10 complete years of service and was aged 57 at dismissal.
Timeline
-
Employment started
The claimant began employment with the respondent or a predecessor entity.
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Dismissal
The claimant was dismissed without notice.
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Liability judgment
Employment Judge M Warren entered judgment for the claimant on liability due to no response from the respondent.
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Remedy hearing
The remedy hearing was held at Norwich Employment Tribunal.
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Remedy judgment
The tribunal awarded compensation for unfair dismissal, notice pay, and holiday pay.
The legal issue
The tribunal had to decide the appropriate remedy after liability was already established, including compensation for unfair dismissal, notice pay, holiday pay, and an uplift for the employer's failure to follow the ACAS Code.
The outcome
The tribunal awarded the carer a total of £16,064.63 in compensation for unfair dismissal, notice pay, and holiday pay.
- Basic award: £2,606.25
- Compensatory award: £9,035.00
- ACAS Code uplift: £2,258.75
- Notice pay: £1,737.50
- Holiday pay: £427.13
Lessons & takeaways
- Employers must follow a fair disciplinary procedure before dismissing an employee, regardless of the reason.
- Failing to respond to an employment tribunal claim can result in a default judgment on liability.
- The ACAS Code of Practice on disciplinary and grievance procedures is not optional; failure to follow it can lead to a 25% uplift in compensation.
- Even if an employer disputes liability, they must submit a response to the tribunal to avoid losing by default.
A carer's dismissal without any process
This case shows what can happen when an employer dismisses a long-serving employee without following any disciplinary procedure. The carer, who had worked for Alliance Point Limited for over 10 years, was dismissed without notice in July 2021. The employer did not carry out any investigation, hold a disciplinary hearing, or offer a right of appeal. When the carer brought a claim for unfair dismissal, the employer failed to submit a response, leading to a default judgment on liability.
What the employer could have done differently
Even if the employer believed there was a valid reason for dismissal, they should have followed a fair process. This includes informing the employee of the allegations, holding a meeting to discuss them, allowing the employee to be accompanied, and providing a right of appeal. By doing none of these, the employer left themselves open to a finding of unfair dismissal. Furthermore, by ignoring the tribunal proceedings, they lost the chance to argue their case on remedy.
Why this result matters
The tribunal awarded a total of £16,064.63, which included a 25% uplift on the compensatory award because the employer failed to follow the ACAS Code of Practice. This uplift is designed to encourage employers to take their disciplinary obligations seriously. The case also highlights that employees with long service are entitled to a higher basic award, reflecting their length of service and age. For anyone considering a similar claim, this case demonstrates that tribunals will not tolerate employers who dismiss without any process and then fail to engage with the legal system.
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